FAQ's
Q1. What is the status of my order?
We have you covered! You may log in to your account on the website and check the status of the order placed by you.
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.
Q2. How can I get in touch with Customer Care?
Please contact us at +(91)-8800825496 between 09:30 AM to 6:00 PM (Monday - Saturday) or email us at care@originate.in
Q3. When will I receive my order?
Orders once placed usually get delivered with 10-12 working days for most of the items.
Delivery time may vary depending on factors like exact location, items in the order, mode of shipping chosen etc.
Rest assured, our customers are updated in a timely fashion about the status of dispatch.
Q4. How are orders placed on Originate delivered to me?
All orders placed on originate are dispatched through our own courier partners including the likes of BlueDart.
Q4. Can I get my order gift wrapped?
Yes, we would love to do that for you.
Q5. How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery.
Q6. What are the ongoing offers/ promotions on your website?
To provide the best ever shopping experience to our customers, we keep on updating our offers from time to time.
Q7. The offer I saw is no longer visible?
We keep running time-bound offers and promotions periodically. Hence, there might be a possibility that the offer you saw has ended.
Q8. Can I club two discount/promotion codes?
No, you would not be able to club two discount/promotion codes in a single order.
Q9. I have placed an order but I haven't received any Order Confirmation Email. Why?
An Order Confirmation Email gets triggered instantly from our system on receipt of Payment against an Order. In case the payment is through from your end and still, you have not received the Order Confirmation Mail, there might be some technical glitch. (It happens in a very rare instance).
In case you still find any discrepancy, please get in touch with our Customer Care team and we shall be more than happy to assist you in the best possible manner.